All is Right in the Airline World!

Can I just say how shockingly pleased I was after I hung up the phone with the Delta Airlines International Reservations Agent today!!!!!

I called Delta Airlines today in the hopes of adjusting the flight schedule they had changed for my trip to Turkey. I dialed the toll free number anticipating I was going to be put on hold for eternity and then have to deal with "some unpleasantness". I was completely surprised by my encounter! Yes, I had to go through the voice activated prompting system, and was put on hold for a few minutes, less than 5, and when I was taken out of the "holding pattern" I was actually talking with a live person!

The reservations agent could not have been nicer. I explained my situation and felt that 56 minutes just wasn't enough time at JFK. He started by telling me that 56 minutes is a "legal" connection time for international flights, BUT he completely understood that sometimes if there are delays coming out of Atlanta or getting into JFK those 56 minutes may not be enough time to get my connection! He then proceded to ask if I didn't mind leaving Savannah earlier, and I said, "No, that's ok with me"!

So, he changed my flight leaving Savannah to 7:15 am which allows me to get an earlier flight out of Atlanta. Yes, it means I have a 4 hour layover at JFK, but that's ok with me! And there was no additional charges since Delta changed the flights orginally!

Then I asked him if I could also change CL's flights even though we booked our reservations individually and he had no problem with that either....BONUS! So I was able to change both reservations and get new seat assignments! And even when he put me on hold to do all the changes, he came back and said it would take a few more minutes. Once it was complete he came back on the line and said he would email me and CL the new itinerary but we would still have the old confirmation numbers. True to his word, just minutes later I had 2 emails with our new itineraries in my in-box for both me and CL!

Whew...it's nice when things work out! :)